When our product stock levels are low, or current stock is allocated to orders, our website may show an ‘in-stock’ status when in fact the item might be sold out. We will advise within 48hrs; stock availability, order status and shipping details. If your order is urgent please first contact the store by email orders@kombilife.com.au or telephone SYDNEY 02 9239 4100 or GOLD COAST 07 5607 3040 to confirm product availability.

Though we endeavour to have product information as current as possible, product descriptions are sourced from the suppliers website which is constantly being updated and therefore we may have superseded information published. Should you have any questions regarding the detail we've provided please contact KombiLife using the Text Us button on the website.

Pricing Disclaimer  

All prices on this web site are subject to change without notice. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced or mis-described. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, KombiLife Australia shall have the right to refuse or cancel any orders placed for a product listed at the incorrect price. If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish. For further information on this, please contact our friendly KombiLife team on 02 9239 4100 or email us at kombi@kombilife.com.au

Shipping Disclaimer

Sometimes the incorrect shipping value is calculated when you place an order online. When this occurs a staff member will call or email you and notify you of the accurate shipping quote in which the difference will need to be settled. You will be given the option to cancel the order if you wish.

We guarantee that the high quality products we sell are 'fit for purpose' - if it doesn't work for your vehicle, let us know within 14 days, send it straight back and we can exchange or refund, or if after 14 days a store credit.

Details below.

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, you need to let us know what you wish to return (please quote your Order # or Invoice #) and how you will be sending it to us. We will issue you a Return Authorisation # with the shipping details.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if the item is incomplete or damaged, and of the approval or otherwise of your refund (if within 14 days) or exchange or store credit.  All deposits to reserve stock are non-refundable. 

Items for exchange will be sent within 14 days of receipt, stock permitting.

Approved refunds will be processed, and a credit will automatically be applied to your credit card (if still valid - this will be confirmed) or original method of payment (eg bank transfer/EFT), within 14 days of receipt of the returned item.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again or card statement again, and then contact us.

Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kombi@kombilife.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged or if a vehicle accessory, not correct for your vehicle....

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please choose a reputable courier service, clearly noting the sender details and Return Authorisation # you have received from us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

As at March 23,  KombiLife continues to process orders for shipping across Australia and the world.  Pickup in Sydney is available. 

Our freight partners - TNT/Fedex & Australia Post, are continuing to deliver. 

SHIPPING 

Australia Post advise on March 18

To minimise risks to everyone, all parcels – be it at a post office or at a residence – will no longer require a signature for delivery or collection. Our team will continue to record your name and delivery on our handheld device.

TNT Australia / Fedex -  may also have revised procedures for delivery that does not require you to specifically sign for the parcel..
 

PICKUP

Revised procedures for pickup

 - Please advise your name & your Order # and items on the order
     (this helps us verify we are giving the items to the correct person)

- We will place the carton / cartons at our warehouse pickup point for you to collect

We wish you and your family well and we hope we can be of some assistance. Any questions please ask. 

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We ship across Australia and New Zealand.

All shipments are trackable and you will receive a tracking number upon despatch.

Our shipments are fully insured against loss and damage, ensuring that you will not be at loss should the parcel go missing.

Note all shipments will require a signature upon delivery. A package that has been signed for cannot be declared as lost, so it is important that you specify your correct delivery address or that of a trustworthy 3rd party if you elect to deliver it to an alternative business address for example.

Our pallet shipments may be sent to the depot nearest you for collection, as pallet delivery services are not available in all areas.