Refund policy

We guarantee that the high quality products we sell are 'fit for purpose' - if it doesn't work for your vehicle, let us know within 14 days, send it straight back and we can exchange or refund, or if after 14 days a store credit.

Details below.

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, you need to let us know what you wish to return (please quote your Order # or Invoice #) and how you will be sending it to us. We will issue you a Return Authorisation # with the shipping details.

Please do not send your purchase back to the manufacturer.

Refunds & Store Credit (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if the item is incomplete or damaged, and of the approval or otherwise of your store credit (if within 14 days) or exchange.  All deposits to reserve stock or workshop time are non-refundable. 

Items for exchange will be sent within 14 days of receipt, stock permitting.

Approved refunds will be processed, and a credit will automatically be applied to your credit card (if still valid - this will be confirmed) or original method of payment (eg bank transfer/EFT), within 14 days of receipt of the returned item.

Change of Mind Returns & Restocking Fee
We are also happy to offer returns for change of mind, provided the item is unused, unopened, and in its original condition with all original packaging, tags, and accessories intact, and is returned within 14 days of delivery.

A restocking fee of 15% of the item's purchase price will apply to all change-of-mind returns to cover handling and re-shelving costs. This fee will be deducted from your refund or store credit.

Change-of-mind returns do not apply to sale/clearance items, custom or made-to-order products, special-order parts, or items marked as non-returnable on the product page.

This restocking fee does not apply to items that are faulty, damaged, not as described, or otherwise covered under the Australian Consumer Law consumer guarantees. Your rights under the Australian Consumer Law are not affected by this policy.

Late or missing refunds (if applicable)
If you haven’t received a store credit yet, first check your customer account via login 

Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kombi@kombilife.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged or if a vehicle accessory, not correct for your vehicle....

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please choose a reputable courier service, clearly noting the sender details and Return Authorisation # you have received from us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.