Refunds and Returns
We understand that building a dream Kombi is as important as being happy with the KombiLife gear you purchase to create it! In order to give you peace of mind when shopping with us we offer a hassle free returns and exchange policy so you can return any purchased item within 14 days from the date of despatch of your order. We can provide a KombiLife store credit, refund or exchange for another item, where the returned item is subject to the following conditions:
- The item is returned within 14 days from the date of despatch your order.
- Presents 'as new' in appearance, is unused and show no signs of use, wear and tear or damage. We cannot accept a return for items that have been used.
- Be packaged in it's original undamaged packaging with all product tickets and tags.
- The item's original packaging is not marked or used as the outer layer of packaging for transport. Please ensure you do not attach anything to the outside of the original packaging.
- KombiLife is not responsible for any freight charges on returned items unless the item(s) being returned have arrived damaged or faulty in which case we will send a pre-paid return label to send the item back.
- Incorrectly ordered items / change of mind will incur a 10% restocking fee
- Items being returned must include a copy of the receipt/invoice for the order and/or reference to the original KombiLife Order Number
- We do not accept returns on any apparel or consumable items. So please choose wisely.
- Items returned with a value >$1000 will be eligible for a store credit or exchange only.
All returns must be authorised by KombiLife before sending the item back to us. Please contact one of our friendly KombiLife Team Members via orders@kombilife.com.au or using the contact form online for our Returns Address and instructions to get the ball rolling and start the return process.
Incorrect/Faulty/Damaged Items
In the unlikely event that your order has been damaged on the way to you, is faulty on arrival or you have simply received an incorrect item in your order or it does not match the product description we will help to get this sorted for you as quickly as possible. Please notify us via orders@kombilife.com.au or using the contact form online within 3 business days of receiving your order of any discrepancies or damaged products and we will begin the hassle free return process.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Faulty or damaged items are subject to the following conditions:
- If an item is faulty or damaged on arrival and the fault/damage amounts to a major failure of the product you are entitled to a refund or a replacement of the product.
- If the item fails to be of acceptable quality but the failure does not amount to a major failure you are entitled to have the item repaired or replaced. KombiLife will determine the extent of the failure once assessed by a team member.
- Faulty/damaged items being returned must include a copy of the receipt/invoice for the order.
In the event that you are required to return the goods to KombiLife, details will be provided to you of the return procedure. We recommend that you keep your original product packaging. In the unlikely event that you are required to return the goods and you do not have the original packaging, you will bear the responsibility for safely packaging your the goods for transport and KombiLife accepts no liability for any damage that may occur in transit.
Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognise that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. KombiLife adopts the same approach. As you can appreciate, the type of remedy we can offer you may also vary depending on how long it takes you to return the product to us.
We're Here to Help
If you have any questions or concerns about whether your item/s meet the above criteria, please contact us, we are happy to help. We recommend sending any returns via registered post or tracked courier as we do not accept responsibility for lost items.
Upon receiving your return we will assess your item/s and contact you to confirm we have received and processed your return. Returns are processed within 3 business days of receiving your parcel at our warehouse and we will notify you via email once your return has been completed.