Returns Policy

Refunds and Returns

We understand that building a dream Kombi is as important as being happy with the KombiLife gear you purchase to create it! To give you peace of mind when shopping with us, you can return a purchased item within 14 days from the date of despatch of your order. Depending on the item and the circumstances, we can provide a refund, a KombiLife store credit or an exchange for another item, subject to the conditions below.

Returns conditions

• The item is returned within 14 days from the date of despatch of your order. Refunds are not available after 14 days.
• The item is complete, undamaged and in resaleable condition: unused, showing no signs of use, wear and tear or damage, and including all accessories, product tickets, tags and documents. We cannot accept a return for items that have been used.
• The item is in its original undamaged packaging. The original packaging must not be marked or used as the outer layer of packaging for transport, so please do not attach anything to the outside of the original packaging.
• The return includes a copy of the receipt/invoice for the order and/or reference to the original KombiLife Order Number.
• We do not accept returns on any apparel or consumable items, so please choose wisely.
• KombiLife is not responsible for freight charges on returned items unless the item(s) arrived damaged or faulty, in which case we will send a pre-paid return label.

Refunds, store credit and exchanges

• Items with a value over $1000 are not eligible for a refund. They are eligible for store credit or exchange only.
• Incorrectly ordered items and change-of-mind returns will incur a 15% restocking fee.
• Returns made more than 14 days after despatch are not eligible for a refund. At our discretion we may accept them for store credit or exchange only, and a 15% restocking fee applies.
• A 15% restocking fee also applies if any original packaging or documents are missing.
• Deposits to reserve stock or workshop time are non-refundable.
• Sale and clearance items are non-refundable.
• Returns are processed within 7 business days of receiving your parcel at our warehouse, and we will notify you via email once your return has been processed.
• Refunds or store credit (as applicable, less any restocking fee) are issued within 14 days of receipt of the returned item. Approved refunds are paid to your original method of payment.

All returns must be authorised by KombiLife before sending the item back to us. Please contact one of our friendly KombiLife team members via orders@kombilife.com.au or using the contact form online for our Returns Address and instructions to start the return process. Please do not send your purchase back to the manufacturer.

Incorrect/Faulty/Damaged Items

In the unlikely event that your order has been damaged on the way to you, is faulty on arrival, or you have received an incorrect item or one that does not match the product description, we will help to get this sorted as quickly as possible. Please notify us via orders@kombilife.com.au or using the contact form online within 3 business days of receiving your order of any discrepancies or damaged products and we will begin the return process.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Faulty or damaged items are subject to the following conditions:

• If an item is faulty or damaged on arrival and the fault/damage amounts to a major failure of the product, you are entitled to a refund or a replacement of the product.
• If the item fails to be of acceptable quality but the failure does not amount to a major failure, you are entitled to have the item repaired or replaced. KombiLife will determine the extent of the failure once assessed by a team member.
• Faulty/damaged items being returned must include a copy of the receipt/invoice for the order.

The restocking fee, the over-$1000 and sale/clearance limits above do not apply to items that are faulty, damaged or not as described, or otherwise covered by the Australian Consumer Law.

In the event that you are required to return the goods to KombiLife, details will be provided to you of the return procedure. We recommend that you keep your original product packaging. If you are required to return the goods and you do not have the original packaging, you will bear the responsibility for safely packaging the goods for transport and KombiLife accepts no liability for any damage that may occur in transit.

Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognise that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. KombiLife adopts the same approach. The type of remedy we can offer you may also vary depending on how long it takes you to return the product to us.

We're Here to Help

If you have any questions or concerns about whether your item/s meet the above criteria, please contact us, we are happy to help. We recommend sending any returns via registered post or tracked courier as we do not accept responsibility for lost items.