When our product stock levels are low, or current stock is allocated to orders, our website may show an 'in-stock' status when in fact the item might be sold out. We will advise within 48hrs; stock availability, order status and shipping details. If your order is urgent please first contact the store by email orders@kombilife.com.au or telephone SYDNEY 02 9239 4100 or GOLD COAST 07 5607 3040 to confirm product availability.

Though we endeavour to have product information as current as possible, product descriptions are sourced from the suppliers website which is constantly being updated and therefore we may have superseded information published. Should you have any questions regarding the detail we've provided please contact KombiLife using the Text Us button on the website.

Pricing Disclaimer

All prices on this web site are subject to change without notice. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced or mis-described. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, KombiLife Australia shall have the right to refuse or cancel any orders placed for a product listed at the incorrect price. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish. For further information on this, please contact our friendly KombiLife team on 02 9239 4100 or email us at kombi@kombilife.com.au

Shipping Disclaimer

Sometimes the incorrect shipping value is calculated when you place an order online. When this occurs a staff member will call or email you and notify you of the accurate shipping quote in which the difference will need to be settled. You will be given the option to cancel the order if you wish.

You can return an item within 14 days from the date of despatch of your order. Items must be complete, undamaged and in resaleable condition, with all original packaging, tags and documents.

Refunds, store credit and exchanges

No refunds after 14 days (store credit or exchange only, at our discretion). Items over $1000 are eligible for store credit or exchange only. A 15% restocking fee applies to change-of-mind returns, to returns made after 14 days and where any packaging or documents are missing. Deposits are non-refundable. Sale and clearance items are non-refundable.

Returns are processed within 7 business days of receipt. Refunds or store credit (as applicable, less any restocking fee) are issued within 14 days of receipt of the returned item.

All returns must be authorised first - please contact orders@kombilife.com.au before sending anything back. Faulty, damaged or incorrect items: please notify us within 3 business days of delivery. Your rights under the Australian Consumer Law are not affected.

Read the full Returns Policy

SHIPPING

We ship across Australia and New Zealand. All shipments are trackable and you will receive a tracking number upon despatch.

Australia Post and Express Parcel Post - for smaller items and deliveries to PO Boxes.

Direct Freight Express - for small items and bulky items, including pallets.

FedEx / TNT - for lithium batteries and international orders.

Our shipments are fully insured against loss and damage, ensuring that you will not be at loss should the parcel go missing.

Note all shipments will require a signature upon delivery. A package that has been signed for cannot be declared as lost, so it is important that you specify your correct delivery address or that of a trustworthy 3rd party if you elect to deliver it to an alternative business address for example.

Our pallet shipments may be sent to the depot nearest you for collection, as pallet delivery services are not available in all areas.

PICKUP

Pickup is available from both KombiLife locations. We accept credit card, bank transfer and cash on pickup.

Sydney (Campbelltown)
3/11 Mill Road, Campbelltown NSW 2560
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Mon-Thu 8am to 4pm
Fri 8am to 12:30pm
Phone: 02 9239 4100

Gold Coast (Burleigh Heads)
2 Kimberley Road, Burleigh Heads QLD 4220
View on Google Maps
Mon-Fri 8am to 4pm
Phone: 07 5607 3040

Please have your name and order # handy when you arrive so we can match your items to the right person.